Change in ourselves helps drive Microsoft services change in the world

Seeing injustice in the world calls us all to take action,Http //Support.Microsoft.Com/Help . Sometimes this action is personal – what do I do to change? Sometimes it is organizational – what changes do I need to  make around me? And sometimes it is reflected into the world – what can we do as a company to accelerate the change we desire? As we see the everyday racism, bias and violence experienced by the Black and African American community, the tragic and horrific murders of so many, Microsoft Phone Number the Microsoft Customer Service violence Microsoft Support Phone Number in cities across the US, Support.Microsoft.Com/Help it is time for us to act in all arenas. As I shared in our Employee Town Hall last week, each of us – starting with me and the senior leaders at the company – has a role to play. We cannot episodically wake up when a new tragedy occurs. A systemic problem requires a holistic response.  

I am heartbroken by the deep pain our communities are feeling. Microsoft Customer Service The results of systemic racism, which have impacted Microsoft Phone Number opportunities and exacerbated injustices for Black and African American communities, urge me to consider my own role as a leader. Http //Support.Microsoft.Com/Help  I must continue my journey of understanding and empathy and examine actions I take, or don’t take, every day. Listening and learning from my  Http //Support.Microsoft.Com/Help Black and African American colleagues is helping me develop a better understanding of their experience.  Microsoft Support Phone Number Support.Microsoft.Com/Help And I take accountability for my own continued learning on the realities of privilege, inequity and race and modeling the behavior I want to see in the world.  

As a company, we need to look inside, examine our organization, and do better. For us to have the permission to ask the world to change, Support.Microsoft.Com/Help we must change first. We have to embrace the same speed and mindset that we do in anticipating and building for future technological shifts. Each day,  Http //Support.Microsoft.Com/Help we work to bridge the gap between the culture we espouse and our daily lived experience, but we must do more and do it faster. In order to be successful as a business in empowering everyone on the planet, Microsoft Customer Service we need to reflect the world we serve.   This is our commitment; we have goals and programs to improve representation in all roles and at all levels. We’re investing in the talent pipeline broadly, as we’ve expanded our connections with Historically Black Colleges and Microsoft Support Phone Number Universities. We also have to Microsoft Phone Number create an environment where all voices are heard and valued, that’s why inclusion is a for each one of us. I ask each of us to recommit to our shared D&I priority, participate in our inclusion learning programs, use the tools and resources we have shared on becoming an effective ally for others. We have the capabilities to make Microsoft more diverse and inclusive, but we must do the work.  

We also have a responsibility to use our platform and resources intentionally to address systemic inequities in our communities and in society broadly.  Support.Microsoft.Com/Help This is the work we need to do to have lasting impact. Microsoft Phone Number For example, we’re using our Microsoft Customer Service technology and our voice toward a more equitable criminal Microsoft Support Phone Number justice system with our Http //Support.Microsoft.Com/Help . We created our Supplier Diversity program 15 years ago, so our supplier companies better reflected the diversity of our customers. Today, it makes up nearly 10 percent of our supplier spend. That spend has an amplifying effect, growing the local economies in the communities where those businesses are located. We need to keep building on this work in every community we operate in

Finally, we must carry our company values out into the world in a way that reflects our strengths and expertise. To this end, we will deepen our engagement with six organizations that are advancing social justice, helping community organizers address racial inequality, and offering solidarity to the Black community: . This starts with a company Microsoft Support Phone Number donation of Support.Microsoft.Com/Help$250,000 to each of these organizations ($1.5 million in total), followed by a company match of our employees’  Http //Support.Microsoft.Com/Help contributions to eligible organizations. Together, through your giving and the company match, Microsoft Phone Number we have donated more than $15 million to civil rights, social action, and advocacy nonprofit organizations since 2015.

I have heard from many employees over the past several days, expressing calls for action, calls for reflection, calls for change. My response to all of you is this: Yes. We have to act. And our actions must reflect the values of our company and be directly informed by the needs of the Black and Microsoft Customer Service African American community. Microsoft Support Phone Number We must Microsoft Phone Number continue Support.Microsoft.Com/Help to nurture the energy and passion that the Blacks at Microsoft employee resource group fueled in all of us Http //Support.Microsoft.Com/Help since its founding in 1989. We have been on a cultural transformation journey and must accelerate our pace of change. Each of us, starting with me, must look at where we are as individuals, confront our fixed mindset and act. Our humanity is what calls out to us to make the world a better place.