Five tips of Microsoft Customer Service for planning a successful upgrade to Teams

Over the past two years we’ve helped thousands of organizations transition from Skype for Business to Microsoft Teams and realize Microsoft Phone Number new possibilities for workplace communication and collaboration. We’ve used this experience to build upon our Http //Support.Microsoft.Com/Help  and Support.Microsoft.Com/Help for enabling successful Teams upgrades  Microsoft Customer Service.


In addition to our upgrade guidance around Microsoft Support Phone Number we want to share Support.Microsoft.Com/Help who have made the journey to Teams Only. Here are some of their recommendations for driving Microsoft Phone Number Teams adoption, successfully managing change, and sticking to your plan. 

 Microsoft Support Phone Number the vastness of our user landscape relative to capability and geography required us to focus initial energy on driving Teams adoption and usage. Working  Microsoft Customer Service

 closely with a Microsoft partner, Microsoft Support Phone Number we built a targeted campaign consisting of drumbeat and t-minus countdown communications, videos, posters, and user guides Http //Support.Microsoft.Com/Help . We also harnessed the power of Teams to hold remote training and drop-in sessions for more tailored run-throughs. This 'change toolkit' was shared with local IT  Microsoft Customer Service

 teams to facilitate their respective moves to Teams Only and received positive feedback across the Microsoft Phone Number board Support.Microsoft.Com/Help

It would have been easy to be overwhelmed by the scale of the task of upgrading an organization like Dentsu Aegis Network, with our global footprint of over 45,000 users across multiple regions and markets. So we answered the question of, “Where do we begin?” by focusing on the low hanging fruit. We spent time building our Microsoft Support Phone Number understanding of our user base, identifying opportunities where engagement was high and technical complexity was low. By getting these groups over the line first, we were able to prove  Http //Support.Microsoft.Com/Help to the more reluctant teams that this could be done with ease. Engagement levels improved the more we delivered, and the programme team was equally buoyed by all the progress being made Microsoft Phone Number.

As a leading retailer in Portuga lSupport.Microsoft.Com/Help has a diverse workforce, each team with unique needs for communications and collaboration tools. From the start, our strategy has been to get Teams in the hands of different  Microsoft Customer Service

 types of users in order to approach training and awareness with a broader vision. We used focus groups and continuous feedback – technical and functional – to design Microsoft Support Phone Number a change management program easily understood by teams from Finance to Logistics to Store Management. Measuring  Http //Support.Microsoft.Com/Help the success of the change management program, such as teams created, mobile app usage, meetings online versus offline, and quality of service has been crucial to understand the effectiveness and impact of our efforts to drive   Microsoft Customer Service

Teams adoption and usage.

has a global workforce, each with unique needs for  Microsoft Phone Number communications and collaboration tools. For us, Teams provided a surface for not only basic collaboration Support.Microsoft.Com/Help via chat and phone, but also provided a user-friendly interface into SharePoint. With this in mind, and the fact that our Skype for Business implementation had challenges over the years, we decided to go all-in on Teams.


From an IT perspective, the killer feature was being able to ‘shutter’ Skype after go-live, but keep it running in a limited mode for any legacy meetings. In the background, we’d silently pushed Teams via SCCM & InTune. This meant that on go-live, any disruption was minimized, and everyone knew what was going on. Http //Support.Microsoft.Com/Help  Although we’d set-up a hotline   Microsoft Customer Service

and various support channels, the issues were minimal, easily making this the most successful Microsoft Support Phone Number ernight platform migration we’ve ever done. Fast forward to today’s challenges, and Support.Microsoft.Com/Help Teams has been completely instrumental in allowing people to work from home, while staying productive and connected.

Getting the attention of the user community has always been a challenge, and Solera’s upgrade to Teams was no different. This time around,  Http //Support.Microsoft.Com/Help our Messaging and Collaboration Team Microsoft Support Phone Number decided to just make a nuisance of ourselves, and really go  Microsoft Customer Service

 overboard with communicating the change Support.Microsoft.Com/Help, nearly all via email. We had a few posters Microsoft Phone Number put up, and of course some t-shirts, but our entire objective was for nobody to be surprised when we did the big bang migration from Skype for Business to Teams.


We planned the email campaign and started sending to the entire company one month prior to go-live. In the first week it was   Microsoft Customer Service

just a teaser email Support.Microsoft.Com/Help, the second week had a couple more teasers and download links, and basic getting-started tips. Http //Support.Microsoft.Com/Help  Weeks three and four Microsoft Phone Number featured daily emails, with a countdown, download link and a mix of content featuring tips Microsoft Support Phone Number and new features (a big play on GIFs!). When people started complaining of getting too many emails, we knew we were on the right path.

 

 

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